CEO Brian Chesky says Airbnb is going to become an AI-first app with agents that can book trips for you

Brian Chesky, cofounder and CEO of Airbnb, shared his vision for the company's AI-powered future during Airbnb's second-quarter earnings call. He announced that Airbnb is undergoing a transformation to become an AI-first application in the coming years. Airbnb aims to evolve beyond being just a platform for booking accommodations and experiences. Chesky envisions Airbnb as the "everything app" where users can book a wide range of travel-related services and have AI agents handle the booking process on their behalf. Currently, Airbnb has integrated AI primarily into customer service. The company has developed a custom AI agent built on 13 different models and trained on tens of thousands of conversations. This AI-powered chatbot has already reduced the need for human intervention by 15% for hosts and guests. Chesky emphasized that unlike other travel companies focusing on AI for travel inspiration and planning, Airbnb’s initial AI efforts have concentrated on improving customer service. However, this is set to change as the AI agent will become more personalized and capable of taking more actions for users over the next year.

"It will not only tell you how to cancel your reservation, it will know which reservation you want to cancel. It can cancel it for you and it can be agentic as in it can start to search and help you plan and book your next trip," Chesky explained.

In February, Chesky had mentioned that it was still early to use AI for trip planning but predicted AI would eventually have a "profound impact on travel." He also expressed his ambition to make Airbnb the "Amazon of travel," a one-stop shop for all traveling and living needs. In May, Airbnb relaunched its Experiences business and introduced Services, enabling users to book on-site professionals such as photographers and massage therapists. Despite beating revenue expectations in Q2 and announcing a $6 billion stock buyback, Airbnb expects slower growth in Q3, which caused the stock to drop over 6% after hours. Chesky also noted that currently, almost none of the top 50 apps on the App Store are AI apps, with the exception of OpenAI's ChatGPT. He predicted that soon, every top app will be AI-powered, either as AI startups or existing apps transformed into "native AI" apps, a transformation Airbnb is actively pursuing.

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Frequently Asked Questions (FAQ)

What is the main goal of Airbnb's AI transformation?

The main goal is to evolve Airbnb into an "everything app" where AI agents can book a wide range of travel-related services for users, moving beyond just accommodations and experiences.

How is Airbnb currently using AI?

Airbnb is currently using AI primarily in customer service, with a custom AI agent that has already reduced the need for human intervention by 15% for hosts and guests.

What capabilities will Airbnb's AI agents have in the future?

Future AI agents will be more personalized and capable of taking more actions, such as identifying specific reservations for cancellation and automatically booking future trips for users.

What is Airbnb's ambition for its AI integration?

Airbnb's ambition is to become the "Amazon of travel," a comprehensive platform for all traveling and living needs.

What is Brian Chesky's prediction about AI in apps?

Chesky predicts that in the near future, almost every top app on the App Store will be AI-powered, either as new AI startups or existing apps transformed into "native AI" applications.

Crypto Market AI's Take

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Source: Originally published at Business Insider on August 7, 2025.