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CEO Brian Chesky says Airbnb is going to become an AI-first app with agents that can book trips for you
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CEO Brian Chesky says Airbnb is going to become an AI-first app with agents that can book trips for you

Airbnb CEO Brian Chesky reveals plans to make Airbnb an AI-first app with agents that can book trips and handle reservations for users.

August 7, 2025
5 min read
Kelsey Vlamis

Airbnb CEO Brian Chesky reveals plans to make Airbnb an AI-first app with agents that can book trips and handle reservations for users.

CEO Brian Chesky says Airbnb is going to become an AI-first app with agents that can book trips for you

Brian Chesky, cofounder and CEO of Airbnb, shared his vision for the company's AI-powered future during the second-quarter earnings call on August 7, 2025. He announced that Airbnb is undergoing a transformation to become an AI-first application. Airbnb has already integrated AI into its customer service operations, deploying a custom AI agent built on 13 different models and trained on tens of thousands of conversations. This AI-powered chatbot has helped reduce the need for human agent intervention by 15% for both hosts and guests. Chesky explained that unlike other travel companies that focus on AI for travel planning and inspiration, Airbnb's initial AI efforts have centered on enhancing customer service. However, the company plans to expand the AI agent’s capabilities significantly over the next year. "It will not only tell you how to cancel your reservation, it will know which reservation you want to cancel. It can cancel it for you and it can be agentic as in it can start to search and help you plan and book your next trip," Chesky said. He also predicted that while currently almost none of the top 50 apps in the App Store are AI-native, this will soon change. Chesky expects all leading apps to become AI apps, either as new AI startups or existing apps transformed into "native AI" applications. Airbnb aims to be the "everything app," allowing users to book not only accommodations but also experiences and various services. In May 2025, Airbnb relaunched its Experiences business and introduced Services, enabling users to book on-site professionals such as photographers or massage therapists. Chesky expressed optimism about the future of Experiences, noting positive feedback so far. He also reiterated his long-term vision of making Airbnb the "Amazon of travel," a one-stop shop for all travel and living needs. Despite the company's strong second-quarter revenue performance and a $6 billion stock buyback announcement, Airbnb expects slower growth in the third quarter, which led to a stock drop of over 6% after-hours. In February 2025, Chesky had mentioned that it was still early to use AI for trip planning but believed AI would eventually have a profound impact on travel. Airbnb declined to provide additional comments beyond Chesky's statements.

Frequently Asked Questions (FAQ)

Airbnb's AI Strategy

Q: What is Airbnb's main AI initiative? A: Airbnb is transforming into an AI-first application, focusing on integrating AI agents to enhance user experience and streamline travel planning and booking. Q: How is Airbnb currently using AI? A: Currently, Airbnb utilizes AI primarily in its customer service operations with a custom AI agent that has reduced human agent intervention by 15%. Q: What new capabilities will Airbnb's AI agents have? A: The AI agents will evolve from handling simple customer service tasks to proactively searching, planning, and booking trips for users. Q: Does Airbnb plan to become an "everything app"? A: Yes, Airbnb aims to be an "everything app" by allowing users to book not only accommodations but also experiences and various services. Q: When did Airbnb relaunch its Experiences business? A: Airbnb relaunched its Experiences business in May 2025.

AI in the App Market

Q: What is Airbnb's prediction about AI in app stores? A: Airbnb's CEO predicts that AI-native applications will become prevalent, with existing leading apps transforming into "native AI" applications.

Future of Travel Planning

Q: What is Airbnb's long-term vision for travel? A: Airbnb's long-term vision is to become the "Amazon of travel," a comprehensive platform for all travel and living needs.

Crypto Market AI's Take

The trend of companies like Airbnb integrating sophisticated AI agents into their core services reflects a broader industry shift. At Crypto Market AI, we are at the forefront of this transformation within the financial sector, leveraging AI to provide unparalleled market intelligence and trading solutions. Our platform utilizes advanced AI agents for tasks such as real-time market analysis, predictive modeling, and automated trading strategies, aiming to empower users with efficient and secure digital asset management. Much like how Airbnb envisions its AI agents proactively assisting users, our AI is designed to proactively identify opportunities and manage risks in the dynamic cryptocurrency market. Explore our suite of AI tools and learn how we are shaping the future of finance through intelligent automation and data-driven insights.

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Source: Business Insider