Forethought, a leader in agentic AI for customer experience, has announced the availability of its AI-native platform for enterprise customer support in the newly introduced AI Agents and Tools category of AWS Marketplace. This integration allows customers to easily discover, purchase, and deploy Forethought’s agentic customer experience (CX) system directly from their AWS accounts, accelerating the development of AI agents and agentic workflows. “By offering Forethought in AWS Marketplace, we’re providing customers with a streamlined way to access our agentic CX platform, helping them buy and deploy agent solutions faster and more efficiently,” said Sami Ghoche, co-founder and CEO of Forethought. Forethought enables organizations to deploy AI agents across multiple channels including chat, email, voice, and SMS. Its platform supports various functions such as customer service, sales, marketing, and account management, bringing intelligence and automation to the entire customer experience. Forethought delivers essential capabilities such as the industry’s first multi-agent, omnichannel AI powered by a proprietary agentic reasoning engine, which includes multi-channel support with voice capabilities. These features help customers reduce costs and accelerate resolution times, transforming how businesses engage with their customers. Built as a cloud-native solution on AWS, Forethought ensures high performance, security, and scalability. The availability of AI Agents and Tools in AWS Marketplace significantly accelerates the procurement process for customers, reducing the time required for vendor evaluations and complex negotiations. Centralized purchasing through AWS accounts also provides customers with enhanced visibility and control over licensing, payments, and access. Offered as a vendor-hosted SaaS solution, Forethought supports multi-agent orchestration for enterprise CX. Customers can seamlessly subscribe to Forethought solutions via AWS Marketplace.

Tags: AI agents, AWS, customer experience, Forethought, SMS

Frequently Asked Questions (FAQ)

What is Forethought's AI-native platform?

A: Forethought's AI-native platform is designed for enterprise customer support, leveraging agentic AI to enhance customer experience. It offers capabilities such as multi-agent orchestration and omnichannel support.

How does the AWS Marketplace integration benefit customers?

A: The integration allows customers to easily discover, purchase, and deploy Forethought's CX system directly from their AWS accounts, streamlining the procurement process and accelerating deployment.

What channels does Forethought's platform support?

A: Forethought's platform supports multiple channels, including chat, email, voice, and SMS, for deploying AI agents.

What are the key features of Forethought's AI platform?

A: Key features include a proprietary agentic reasoning engine, multi-agent orchestration, and omnichannel support with voice capabilities, all aimed at reducing costs and improving resolution times.

How is Forethought built on AWS?

A: Forethought is built as a cloud-native solution on AWS, ensuring high performance, security, and scalability.

Crypto Market AI's Take

The integration of Forethought's agentic AI platform into the AWS Marketplace signifies a significant step forward in leveraging AI for enhanced customer experience within enterprises. This move reflects the growing trend of businesses seeking sophisticated AI solutions to streamline operations and improve customer interactions. At Crypto Market AI, we are keenly following the advancements in AI agent technology, recognizing its potential to revolutionize various sectors, including finance and customer service. Our platform focuses on harnessing AI for intelligent trading and market analysis, and we see parallels in how agentic AI can drive efficiency and better decision-making across industries. For businesses looking to explore the power of AI for customer engagement, understanding how platforms like Forethought operate within cloud ecosystems like AWS is crucial. For those interested in the broader applications of AI in business and finance, our resources on AI Agents offer insights into how these technologies are shaping the future. Furthermore, our coverage of Market News provides context on how technological advancements, including AI, impact various market sectors.

Forethought Is Now Available in the New AWS Marketplace AI Agents and Tools Category