Walmart is rolling out AI ‘super agents’ to help you shop

Walmart is set to roll out AI “super agents” designed to enhance the shopping experience for customers, employees, suppliers, and software developers. These agents, powered by advanced artificial intelligence, will sometimes operate without human involvement, streamlining interactions across the retail giant’s ecosystem. The world’s largest retailer announced plans to launch four specialized AI agents, each catering to a distinct group:

• Customers: The AI tool called Sparky, already available on Walmart’s app, will evolve into a “super agent” capable of reordering previous purchases, planning events, and suggesting recipes based on items customers have at home.
• Employees: An “Associate” super agent will assist Walmart workers and corporate staff with administrative tasks, consolidating various AI tools currently in use.
• Sellers, Suppliers, and Advertisers: The “Marty” super agent will streamline onboarding, manage orders, and create advertising campaigns.
• Developers: A “Developer” super agent will be responsible for testing all future AI tools.
Walmart’s US Chief Technology Officer, Hari Vasudev, highlighted the capabilities of Sparky during a recent event, emphasizing its role in personalizing and simplifying the customer experience. Meanwhile, Walmart’s Chief Technology Officer, Suresh Kumar, noted that the timing of this rollout aligns with widespread consumer readiness and adoption of AI technologies. With $648 billion in annual sales reported last year, Walmart currently attributes 50% of its revenue to ecommerce. The introduction of these AI super agents aims to accelerate growth in online sales and improve operational efficiency, helping Walmart compete more effectively with Amazon. When asked about potential job impacts, Walmart declined to comment on whether these AI agents would replace human roles. Source: Originally published at The Independent on Thu, 24 Jul 2025.

FAQ

How will AI super agents enhance the customer experience at Walmart?

These AI super agents, such as Sparky, will automate tasks like reordering past purchases, suggesting recipes, and planning events, which will provide a more personalized shopping experience.

What tasks will the "Associate" super agents handle?

The "Associate" super agent will support Walmart staff with administrative tasks, integrating various AI tools to boost efficiency.

Will Walmart's AI super agents affect current employees' jobs?

Walmart has not commented on the potential job impacts resulting from the deployment of these AI agents.

How does Walmart’s initiative compare to its competitors?

By deploying these super agents, Walmart aims to improve its ecommerce growth, providing a significant edge over competitors like Amazon in operational efficiency.

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