Innovaccer Launches Comet: Bringing Always-on Omnichannel AI Agents to the Front Line of Patient Access

Innovaccer Inc., a leading healthcare AI company, announced the launch of Comet, an AI-powered Access Center solution that transforms the traditional call center into an intelligent, always-on digital front door for care. Built to address long-standing operational inefficiencies in patient access, Comet integrates 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots to streamline scheduling, reduce hold time, and ease administrative burnout on staff. Patients can engage anytime through their preferred channel without the frustration of waiting on holds or callbacks, while access center teams work more efficiently with intelligent tools that augment decision making and automate work. As health systems confront staffing shortages, rising patient expectations, and revenue leakage from broken access workflows, Comet delivers a unified solution that automates routine interactions, empowers agents with AI copilots, and ensures patients receive timely, personalized care across voice, web, and SMS channels.

“Comet is not a chatbot upgrade. It’s the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen,” said Abhinav Shashank, cofounder and CEO at Innovaccer. “We built it to tackle the chaos of today’s call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare.”

Key Features of Comet

• Omnichannel AI Agents: Manage routine patient interactions including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and delivering instant, 24/7 patient access.
• AI Copilots for Live Agents: Provide patient-level personalized AI insights, real-time guidance, next best actions, complete post-call documentation, and generate automated call summaries and transcripts, helping reduce average call handle time by up to 38%.
• Referral AI Copilot: Automates referral intake, insurance verification, and fast-tracks referral processing across multiple intake channels, with built-in bidirectional EHR integration to ensure faster scheduling and reduced revenue leakage.
• Unified Agent Interface: Centralizes critical tools and data, giving staff a single pane of glass to manage patient interactions efficiently.
• Pre-built Healthcare Workflows and Plug-and-Play EHR Integrations: Enable rapid deployment in under 90 days, with flexibility to scale across departments and service lines.

Early Impact and Results

Early implementations of Comet have shown encouraging signs of measurable impact for healthcare organizations. According to internal assessments, health systems using Comet have reported:
• A 30+% increase in appointment and referral conversions.
• Over 70% of interactions are now automated.
• Staff performance has seen an approximate 38% boost.
• Significant reduction in call resolution time.
• Time-to-Value achievement in under 90 days.
These results reinforce Comet’s potential to address longstanding challenges in patient access, including long wait times, staff overload, high cost per interaction, and missed revenue opportunities. It helps healthcare organizations transition toward intelligent, scalable, and patient-centered access models.

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Originally published at AiThority on July 30, 2025.

Frequently Asked Questions (FAQ)

About Comet and Patient Access

Q: What is Innovaccer's Comet solution? A: Comet is an AI-powered Access Center solution designed to enhance patient access in healthcare. It aims to transform traditional call centers into intelligent, always-on digital front doors. Q: What problems does Comet aim to solve in healthcare access? A: Comet addresses operational inefficiencies, long patient wait times, administrative burnout for staff, and revenue leakage from broken access workflows. Q: How does Comet improve patient experience? A: Patients can engage through their preferred channels (voice, web, SMS) at any time without long waits or callbacks, receiving timely and personalized care. Q: What are "AI Copilots" in the context of Comet? A: AI Copilots are intelligent tools that provide real-time, patient-level insights and guidance to live agents, helping them make better decisions, automate tasks, and improve efficiency. Q: How does Comet benefit healthcare staff? A: Comet augments staff capabilities with AI copilots, automates routine tasks, and centralizes critical tools, thereby reducing administrative burden and burnout. Q: What does "omnichannel" mean in relation to Comet's AI agents? A: Omnichannel means the AI agents can interact with patients across various channels, including voice, chat, and SMS, ensuring a consistent and convenient experience.

Key Features and Benefits

Q: Can Comet automate appointment scheduling? A: Yes, Comet's omnichannel AI agents are capable of managing routine patient interactions, including appointment scheduling, FAQs, and eligibility checks. Q: How much does Comet reduce average call handle time? A: The AI Copilots for live agents are designed to help reduce average call handle time by up to 38%. Q: What is the function of the Referral AI Copilot? A: The Referral AI Copilot automates the referral intake and insurance verification process, expediting processing and reducing revenue leakage by leveraging bidirectional EHR integration. Q: How quickly can Comet be deployed? A: Comet offers pre-built healthcare workflows and plug-and-play EHR integrations, enabling rapid deployment in under 90 days.

Early Impact and Results

Q: What are some of the results achieved by early Comet implementers? A: Early implementations have shown a 30+% increase in appointment and referral conversions, over 70% of interactions automated, and an approximate 38% boost in staff performance. Q: How does Comet help reduce revenue leakage? A: By automating referral intake, insurance verification, and fast-tracking processes, Comet helps minimize missed appointments and administrative errors that lead to revenue loss.

Crypto Market AI's Take

Innovaccer's launch of Comet highlights a significant trend in leveraging advanced AI, specifically AI agents, to streamline operations and improve customer engagement within the healthcare sector. This mirrors the broader impact of AI agents across various industries, including finance and cryptocurrency, where they are used for tasks ranging from market analysis to automated trading. For instance, our platform at Crypto Market AI utilizes AI agents to provide sophisticated market intelligence and execute trading strategies. The emphasis on "always-on" and "omnichannel" capabilities in Comet is a crucial aspect of modern digital transformation, ensuring that services are accessible and responsive across multiple platforms, a principle also vital in the 24/7 cryptocurrency market. The focus on reducing administrative burden and improving efficiency through AI is a core benefit that resonates across sectors, aiming to enhance productivity and user satisfaction.

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